Basic Policy on Customer Harassment
Date : October 17, 2024
〇 Basic Policy
Ryuseki Front Line Co., Ltd. strive every day to provide safe and secure services to all our customers, and we listen sincerely to our customers’ opinions and suggestions and respond honestly.
However, we regard extremely nuisance behavior (customer harassment) such as verbal abuse and assault as acts that harm our employees, and we will act to protect the safety of our employees.
〇 Internally Response
・We provide our employees with the necessary training on how to respond and procedures to deal with customer harassment appropriately.
・In order to protect employees from customer harassment, including malicious nuisance behavior, we will make prompt and appropriate judgments and take action when it occurs.
・In order to respond more appropriately, we work with external experts such as the police and lawyers.
・We also consider the mental and physical health of our employees and have established an aftercare system.
〇 External Response
・We will take a firm stance against customer harassment and will issue warnings and cautions.
・Depending on the situation, we may take appropriate action, such as reporting the matter to the police.
・We may take measures that we deem necessary, such as making the provision of services a condition or the submission of a pledge.
〇 Requests to Customers
We will work together to provide safe and secure services to all customers.
We will continue to promote efforts against customer harassment in compliance with laws and regulations, so we ask for your understanding.
〇 Definition
From customers or third parties (including business partners, etc.)
・Behavior that takes advantage of a superior position,
・Any act that constitutes or may lead to an illegal act,
In addition, by requesting actions that are not required or that go beyond the scope of what is
considered reasonable in society,
・If the working environment of employees is impaired,
We consider this to be customer harassment.
〇 Details of customer harassment
① Abusive language, loud voice, insults, discrimination, slander, etc.
② Threatening behavior
③ Excessive demands
④ Assault
⑤ Actions that disrupt business operations (long hours of work, making the same complaint multiple times, etc.)
⑥ Access to business space
⑦ Misleading employees
⑧ Any act that damages the credibility of the company or its employees（Post on social media, etc.）
⑨ Sexual harassment
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