InquiryCONTACT

Q&A

QCancelation fee: ・100% of the room charge for a no-show without notice
・80% of the room charge for a same-day cancelation
・20% of the room charge for a cancelation made up to the day before

QInformation on the amenities provided to each guest room: Air purifier, toothbrush
(*Brushes, combs, cotton swabs, and more can be found in an amenity bar set up in the lobby on the first floor. Feel free to take what you need.)

QInformation on the nearest station when you come from the airport: ＜Monorail＞
Get off at the Miebashi Station on the Yui Rail Line and walk for approximately 10 minutes. If you have a substantial amount of luggage or personal belongings on you, we urge you to take a taxi from the station (approximately 5 minutes).

＜Route bus＞
Take the No. 99 bus on the Ameku Shintoshin Line -> Get off at the Okinawa Times-mae bus stop and walk for 4 minutes.

If you have any inquiries or feedback for the Hotel Roco Inn Matsuyama, fill out the form below and send it to us. A representative will contact you by email within several days.

Date on which cancellation of contract is notified	No show	Accommodation Day	1 day prionr to Accommodation Day	9 days prior to Accommodation Day	20 days prior to Accommodation Day
Individuals (14 persons or less)	100%	80%	20%	–	–
Groups (15 to 99 persons)	100%	80%	20%	10%	–
Groups (100 and more persons)	100%	100%	80%	20%	10%

InquiryCONTACT

Q&A

RULES OF USE

REQUESTS TO GUESTS

TERMS AND CONDITIONS FOR ACCOMMODATION

[Article 1: Scope of Application]

[Article 2: Application for Accommodation Contract]

[Article 3: Conclusion of Accommodation Contracts, etc.]

[Article 4: Special Agreement Requiring No Accommodation Deposit]

[Article 5: Refusal of Accommodation Contract]

[Article 6: Right to Cancel Accommodation Contract by Guest]

[Article 7: Right to Cancel Accommodation Contact by the Hotel]

[Article 8: Registration of Accommodation]

[Article 9: Occupancy Hours of Guest Room]

[Article 10: Observance of Rules of Use]

[Article 11: Business Hours]

[Article 12: Payment of Accommodation Charges]

[Article 13: Liability of the Hotel]

[Article 14: Handling when Unable to Provide Contracted Guest Room]

[Article 15: Handling of Deposited Articles, etc.]

[Article 16: Custody of Baggage and/or Belongings of the Guest]

[Article 17: Liability of Guest]

[Article 18: Liability with regard to Parking]

(Attached Table 1)

(Attached Table 2) Cancellation Charge (applicable to Paragraph 2 of Article 6)